At OLIPOP, we stand behind our products and quality controls. If for any reason you are not completely satisfied with an OLIPOP product you purchased from OLIPOP or one of our authorized sellers in the United States, we’ll send you a replacement product, let you try another flavor, or provide a refund.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the OLIPOP 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is limited to original, consumer purchasers in the United States. Guarantee requests must be made within 45 days of your original purchase.
If you purchased from drinkolipop.com:
To submit a Guarantee request, please contact us by emailing hello@drinkolipop.com or calling +1 888-557-1930. You will be asked to provide your order number and the reason you are unsatisfied with the product. You may also be asked to submit photos of your product or its packaging, or provide other information to assist OLIPOP in processing your request.
If you purchased from an OLIPOP Authorized Seller:
If you are unable to return your product to the authorized seller from whom you purchased it, please contact us by emailing hello@drinkolipop.com or calling +1 888-557-1930. Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging or provide other information to assist OLIPOP in processing your request.
OLIPOP reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where OLIPOP concludes that the purchaser has abused the OLIPOP 45‑Day Satisfaction Guarantee. OLIPOP may amend or terminate the OLIPOP 45‑Day Satisfaction Guarantee at any time without notice. Â
The OLIPOP 45-Day Satisfaction Guarantee applies only to original consumer purchasers and does not apply to wholesale orders, including those placed through drinkolipop-wholesale.com. If you have any concerns with a wholesale order, please email wholesale@drinkolipop.com.
Effective: October 17, 2022
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